How to Improve the Service Awareness of Security Personnel
It is necessary to make our troops have strong physique and graceful appearance through constant physical training so as to enhance cohesion and combat effectiveness, and to give strong deterrence to illegal criminals. Secondly, it is necessary for a qualified team to have an educational training program, and it is necessary to constantly grasp and carefully implement it.
At the side of the sub-captain, someone else thought that education was boring, practice was troublesome, and it was a mistake to increase the burden on the team members. He thought that the team members could only do well in their class. Without the education and practice team members, they would have no overall understanding and dedication, the army would be very loose, and they would have no sense of responsibility to do their homework, which would invisibly increase the difficulty of daily management work, and the managers would feel that the team members do not act according to the norms and are free and lax. The responsibility lies in the team members, but in fact, it is the leadership at all.
As a team manager, we should always arrange the team members to learn the management rules of our security company and the management rules of service units. We should act according to the standards, use the rules to restrict them, let them know what to do, what not to do, and the criteria to arouse the enthusiasm of team members in their work. As a manager, we should be very clear. Our professional nature is service.
We should constantly cultivate the team members'spirit of optimism and dedication, arrange them to participate in some meaningful activities in their spare time, such as voluntary labor, help activities, sports and entertainment, so as to cultivate the team members' cohesion and arouse their enthusiasm for work. Secondly, managers should work hard.
Every profession has the characteristics of every profession. Our security operation requires dealing with different people every day. This requires the team leader and squad leader to pay more attention to the team members at ordinary times. They often change their minds to make us feel the security care. If we help the team members to improve their image and speech communication, educate them to study personal hygiene, pay attention to personal image, wear uniforms during the job, it is necessary to be clean and tidy, full of spirit, civilized and diligent, and standard of speech.
"Hello" we will all say, but it is very difficult to apply these simple and civilized words to our homework. Some of them just can't be implemented. Because we haven't formed the habit yet, every day before taking office, the monitor tidies up the troops, checks the clothes, and insists on practicing the homework language of the security personnel knowledgeably, such as let's go to work. They shout "Hello, Thank you, I'm sorry" and so on, so that they can develop good habits of civilized language, these simple things can show the quality of a team.
We must constantly improve the communication skills of the players. If we do not communicate well, we may have a quarrel with others in our daily work, which will hinder our normal work. At the same time, it is necessary to constantly improve the team members'ability to deal with emergencies in order to show their responsibilities and service level in emergencies.
Furthermore, rewards and punishments should be clearly defined, and performance incentives should be used adequately.
In daily operation, besides constantly implementing various rules and regulations, random checks of the security operations of the insured units are carried out from time to time, day to night. We should also make good use of incentives such as performance, monthly or quarterly assessment, and the implementation of the general assessment at the end of the year, which can not only promote security personnel to consciously abide by the rules and regulations, carefully do security operations, but also encourage us to consciously improve service awareness.
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