What are the basic requirements for doorman duty?
1. "four diligence".
Eye attendance. That is to say, we should pay attention to inquire about the things in front of us, and be good at looking at the essence through phenomena and finding doubtful points from spiders and horses.
Brain work. That is to say, we should pay attention to thinking about problems and analyze the phenomena we have inquired about, and find out that they are unreasonable, contrary to the law and contradictory localities.
Work hard. There are some situations in the scope of security guards. Problems must be understood or handled in person. If there is a traffic jam at the gate, we should take the initiative to clear it; if we find someone gathering around the gate, we should immediately do persuasion and guidance work to get them out.
Hand work. It refers to the inspection of personnel, vehicles and materials at the gate of revenue and expenditure. It is necessary to do it by oneself, and not perfunctorily.
2. "five demands".
The performance criteria must be strict. In fulfilling the gatekeeper's criteria, we should do a good job of publicizing and explaining the criteria in time, strive for the understanding and support of the vast majority of employees, and always adhere to the principle of equality between leaders and the general public. Cadres and employees are equal, violate the gatekeeper's criteria, and treat them equally and act in accordance with the rules. Security guards themselves should take the lead in abiding by the norms, forbid bringing relatives and friends in, forbid bringing others into key parts, forbid making goods and materials without certificates for personal gain and expenditure, forbid leaking confidential matters of client units, such as key parts, important equipment, safety equipment, security schemes, etc., and even forbid sheltering indulgent crime. The suspect or the suspect collude with each other and commit a joint crime.
The inspection must be detailed. When checking and verifying the documents and checking the goods carried by the vehicles, materials and personnel, we should be responsible and inquire carefully. Security guards should not ignore any doubt during their duty. Gatekeepers should keep in mind as much as possible the characteristics of their personnel, materials and vehicles, such as height, body shape, facial features (such as triangular eyes, long face, bushy eyebrows, hemp seeds, etc.), wearing, walking and standing habits (such as lame legs, rope legs, etc.), as well as the shape of the articles, the color of the vehicle, vehicle type, trademark and so on, so as to meet the needs. It is convenient to search or intercept.
Be sensitive in dealing with problems. When dealing with problems, we should act on an opportune basis and distinguish between normative and non-normative issues. Then we should adopt different approaches to different problems of different nature. It is necessary to strictly control the issue of norms, while it is not appropriate to entangle too much about non-normative issues, so as to avoid too much involvement in energy and affect the treatment of the issue of norms.
We must improve our ability to deal with emergencies. When dealing with emergencies, be calm and sensitive.
Civilized duty. When on duty, it is necessary to dress in accordance with the rules, pay attention to discipline, dress neatly, look dignified, be full of spirit, be kind, treat people politely, act fairly, adhere to the rules, persist in serving people with reason, due diligence and enthusiasm; prohibit leaving office without permission, stop idle talk, do private work, prohibit alcohol and smoking, prohibit difficult work. People abuse abuse, insult character and infringe human rights.
An important requirement for civilized duty is to ban service taboos and promote civilized terminology. For example, when verifying the income and expenditure needs of personnel or vehicles, we should say, "Comrade, please show your certificate, thank you." "Comrade, parking verification, this is the factory's criterion, please cooperate with our work, thank you." "Sorry, your time has been delayed, please understand!"
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