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职业倦怠-已成为保安行业的难问题

点击次数:    发布时间:2018-01-22来源:http://www.bzzhongtebao.com
职业倦怠主要存在各行各业“窗口岗位”上。如今,保安主要工作内容“门岗服务”也出现了职业倦怠现象:一是机械式地执行规定,不能正确处理“法、理、情”之间的关系;二是对进出人员的微小错误(如填错表格)进行指责;三是丧失工作热情,碰到问题,能推则推;四是对来访人员的询问,尽可能简单地予以答复或根本不愿意回答;五是精神状态不佳,行为易情绪化,容易烦躁、冲动,对言语刺激特别敏感。
Job burnout mainly exists in the "window posts" of all walks of life. Now, the main contents of "security guard service" also appeared in the phenomenon of occupation burnout: one is mechanical to enforce the rules, can not correctly handle the relationship between law, reason and emotion "; two is to small errors in personnel (such as fill in the wrong form) were accused; three is the loss of enthusiasm, met the problem, can push it up; four of the visitors asked, as simple as possible to reply or simply do not want to answer; the five is the poor state of mind, behavior and emotional, irritability, easy impulse, especially sensitive to verbal stimuli.
由于保安门岗服务总是简单重复进行,每日工作内容基本相同,接待来人来访,答复上门咨询人员,办理进出物资、车辆的登记,日复一日,年复一年,容易产生枯燥感、缺少成就感。很多保安以“不求有功、但求无过”为工作目标,丧失工作热情。
Due to security guard services are always simple repeated, daily work is basically the same, welcome to come to visit, reply door-to-door consultation personnel for import goods, vehicle registration, day in and day out, year after year, prone to dryness, lack of sense of achievement. Many security guards, "do not seek work, but seek nothing" for the work goal, the loss of work enthusiasm.
其次,客户单位投诉会加剧保安员倦怠心理。为树立门岗窗口的良好形象,企业单位对窗口保安工作的要求越来越高,并通过规章制度形式固定下来,而工作实效不可能一蹴而就,客户单位会采取投诉手段来宣泄自己的失望。
Secondly, the customer complaint will aggravate the burnout of the security guard. To establish a good image of the gate window, enterprises increasingly high demands on the security window, and fixed by rules and regulations, and the effectiveness of the work can not be achieved, the customer complaints unit will take the means to express their disappointment.
而且当前一个普通认识:客户单位投诉都是有理的,和客户单位争执都是错误的。这就造成窗口保安人员视投诉为洪水猛兽,唯恐避之不及,从而在内心产生一种对工作岗位的排斥感。
And the current common understanding: the customer unit complaints are reasonable, and the customer unit dispute is wrong. This will cause the window to security personnel complaints as great scourges, shunned, resulting in a kind of jobs in the sense of exclusion in the heart.
后是保安员素质不高加速职业倦怠的形成。保安人员普遍受教育程度有限,职业追求感不强,对他们而言,保安仅仅是一份养家糊口的职业。当工作的新鲜感和自豪感消失后,工作压力、待遇偏低等负面因素的作用逐渐显现,由于缺少自我克制的内在动力,倦怠工作情绪表现更加强烈。
滨州保安公司
Finally, the quality of the security guards is not high to accelerate the formation of job burnout. Security personnel are generally limited in education and lack of professional pursuit. For them, security is only a job for the family. When the freshness and pride of work disappear, the negative factors such as working pressure and low salary are gradually showing. Due to the lack of internal motivation of self restraint, job burnout is more intense.
克服并消除职业倦怠,需要组织与个人共同努力。一要坚持以人为本的管理理念,合理对待投诉。对查证属实的,一定要认真整改。
To overcome and eliminate job burnout, the organization and the individual need to work together. First, we should adhere to the people-oriented management concept, and reasonable treatment of complaints. In order to verify the facts, we must rectify it carefully.
处理方式上,既要认真听取客户单位诉求,也要听取经办人意见。对要求解决问题式投诉,要综合考虑,对于确实无法办理的,要明确告知缘由及制度依据。对于可办可不办的,尽可能予以办理,并形成案例制度,今后依照办理。对于发泄式投诉,要搞清己方是否在工作方法和工作态度上存在过错,有则改之,无则加勉。
In the way of handling, we should listen to the demands of the clients and listen to the opinions of the clients. In order to solve the problem of problem - based complaints, we should consider comprehensively, and clearly informing the reasons and institutional basis for the fact that it is impossible to deal with it. As far as possible can be done, it can be handled as much as possible and form a case system, which will be handled in the future. The vent type to see if there are complaints, one's own fault, in the working methods and working attitude changes, if any.
单位要创造宽松舒适的工作氛围。单位多组织各种活动,在活动中增强凝聚力、加深协作意识,提高队员的精神面貌。另外单位创造机会增强保安人员成就感。对于不同岗位,采用不同的立功受奖标准。对窗口工作中违纪行为,要及时给予通报。在评选奖项时,要结合日常考核并充分发扬民主,做到兼顾公平与功率。
The unit should create a comfortable and comfortable working atmosphere. The unit will organize various activities, strengthen the cohesiveness, deepen the consciousness of cooperation and improve the spirit of the players. Other units create opportunities to enhance the sense of accomplishment of the security guards. For different positions, with different meritorious service standard. A timely notification should be given to the violation of discipline in the work of the window. In the selection of awards, it is necessary to combine the daily assessment and fully develop democracy to give consideration to fairness and power.
后保安员必须自我学习,增强心理素质。保安员要端正态度、调整心态、巧妙应对门岗服务中遇到各种问题。
At last, the security guards must learn from themselves to enhance their psychological quality. Security guards will encounter various problems attitude and attitude adjustment, clever response gate service.
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