Job burnout mainly exists in the "window posts" of all walks of life. Now, the main contents of "security guard service" also appeared in the phenomenon of occupation burnout: one is mechanical to enforce the rules, can not correctly handle the relationship between law, reason and emotion "; two is to small errors in personnel (such as fill in the wrong form) were accused; three is the loss of enthusiasm, met the problem, can push it up; four of the visitors asked, as simple as possible to reply or simply do not want to answer; the five is the poor state of mind, behavior and emotional, irritability, easy impulse, especially sensitive to verbal stimuli.
Due to security guard services are always simple repeated, daily work is basically the same, welcome to come to visit, reply door-to-door consultation personnel for import goods, vehicle registration, day in and day out, year after year, prone to dryness, lack of sense of achievement. Many security guards, "do not seek work, but seek nothing" for the work goal, the loss of work enthusiasm.
Secondly, the customer complaint will aggravate the burnout of the security guard. To establish a good image of the gate window, enterprises increasingly high demands on the security window, and fixed by rules and regulations, and the effectiveness of the work can not be achieved, the customer complaints unit will take the means to express their disappointment.
And the current common understanding: the customer unit complaints are reasonable, and the customer unit dispute is wrong. This will cause the window to security personnel complaints as great scourges, shunned, resulting in a kind of jobs in the sense of exclusion in the heart.
Finally, the quality of the security guards is not high to accelerate the formation of job burnout. Security personnel are generally limited in education and lack of professional pursuit. For them, security is only a job for the family. When the freshness and pride of work disappear, the negative factors such as working pressure and low salary are gradually showing. Due to the lack of internal motivation of self restraint, job burnout is more intense.
To overcome and eliminate job burnout, the organization and the individual need to work together. First, we should adhere to the people-oriented management concept, and reasonable treatment of complaints. In order to verify the facts, we must rectify it carefully.
In the way of handling, we should listen to the demands of the clients and listen to the opinions of the clients. In order to solve the problem of problem - based complaints, we should consider comprehensively, and clearly informing the reasons and institutional basis for the fact that it is impossible to deal with it. As far as possible can be done, it can be handled as much as possible and form a case system, which will be handled in the future. The vent type to see if there are complaints, one's own fault, in the working methods and working attitude changes, if any.
The unit should create a comfortable and comfortable working atmosphere. The unit will organize various activities, strengthen the cohesiveness, deepen the consciousness of cooperation and improve the spirit of the players. Other units create opportunities to enhance the sense of accomplishment of the security guards. For different positions, with different meritorious service standard. A timely notification should be given to the violation of discipline in the work of the window. In the selection of awards, it is necessary to combine the daily assessment and fully develop democracy to give consideration to fairness and power.
At last, the security guards must learn from themselves to enhance their psychological quality. Security guards will encounter various problems attitude and attitude adjustment, clever response gate service.
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